Pasadena City College, Home of the PCC Lancers

Course Student Learning Outcomes

Course student learning outcomes are defined by faculty and recorded on the Course Outlines of Record in WebCMS and the Instructors syllabi. Faculty assess course SLOs and record the assessment data in eLumen. Departments document the improvements they make as a result of the course SLO assessment process in an Annual Assessment Report which is submitted to the Learning Assessment Committee on November 15th of each year.

Instructional Department Annual Assessment Report Format and Directions



Create a numbered list for each assessment that you wish to include in the report. Please upload any relevent files (assignments, rubrics, etc.). For each assessment, include the following:

  1. Course # and Title
    SLO
    (including # and text)
    Assessment: Describe the assessment.
    Results & Analysis: Describe the results of the assessment and your analysis of what these results mean.
    Recommendations for Improvement: Is student performance satisfactory? If not, how migh student performance be improved? If there are multiple recommendations for improvement, what are the priorities? Some areas to consider for improvement:
    1. Curriculum: adding/removing course content, changing pre-requisites, etc.
    2. Pedagogy: change course instructional methods, assignments, etc.
    3. Student support: tutoring services, advising, etc.
    4. Faculty support: professional development
    5. Revision of SLOs

QUESTION: How many assessment do I have to include in the annual assessment report?
ANSWER: It varies. If you are conducting an assessment that is complex and involves a large amount of faculty and scoring, then that may be the only assessment that you conduct in a given semester and report on. If you are not doing large scale shared assessments and you are reporting on the assessment of individual faculty members, then you will include more assessments.

Example (from CSU Bakersfield Chemistry Department):
  1. CHEM 331: Concepts of Organic Chemistry I
    SLO #2: Students will demonstrate the ability to evaluate and effectively communicate their results orally and in writing.
    Assessment: Students have to write an organic chemistry lab report that adheres to the scientific standards established by the American Chemical Society (ACS) for the Journal of Organic Chemistry. The papers will be evaluated by the instructor using the attached rubric.
    Results & Analysis: Of the 43 students that completed a lab report for the final CHEM 331 lab, only 30 (70%) received a score of 80% or higher. Two students did not submit a lab report.
    Recommendations for Improvement: Introduce a peer review process in CHEM 332.
Example:
  1. PHOTO 21: Elementary Photography
    SLO #2: Students will recognize the technical qualities, cultural elements, and aesthetic values of their own and others photographic work.
    Assessment: Faculty assessed students oral critique of photographic works in class during the second half of the semester using the Studio Arts Critique Rubric (attached). 7 of the 9 instructors took part in the assessment. Before the assessment occurred, faculty met and discussed the rubric to calibrate their scoring.
    Results & Analysis: The Studio Arts Critique Rubric covers four areas: critical thinking, participation and ability to work in groups, vocabulary, and self-reflection. For this assessment, "self-reflection" was not assessed, as students were not talking about their own work. Students scored well in participation and ability to work in groups and vocabulary, with 75% of students scoring one of the two highest rubric scores for each trait. Only 35% of students scored in the top two rubric scores for critical thinking, however.
    Recommendations for Improvement: Upon further discussion with the faculty, we realized that the department does not have a formalized structure for addressing critical thinking. The technical components of the course are clearly structured in the course outline of record, but the critical thinking elements are not. We will organize an extended meeting or retreat where we discuss: how we are teaching critical thinking in relation to photographic critique, which of these techniques are yielding the best results, and how to formalize these techniques across all sections. We will then update the course outline of record to reflect this and continue to assess student performance in regards to critical thinking to see if there is an improvement.

Student Support Service Annual Assessment Report Directions



Create a numbered list for each assessment that you wish to include in the report. Please upload any relevant files (surveys, focus group summaries, other data, etc.). For each assessment, include the following:

  1. Name of Program, Support Service, or Department
    Support Service Outcome
    [SSO] (including # and text):
    Assessment: Describe the assessment.
    Results & Analysis: Describe the results of the assessment and your analysis of what these results mean.
    Recommendations for Improvement: Do the results demonstrate that the outcome was met? If not, how might performance in the outcome be improved? If there are multiple recommendations for improvement, what are the priorities? Some areas to consider for improvement:
    1. Process: Does the way that the service is delivered need to be examined or changed?
    2. Organization: Reorganize staff assignments? Improve communications? Modify policies?
    3. Collaboration: Work with faculty or staff in other campus units to improve the outcome.
    4. Pedagogy: If the support service program has learning outcomes, then do the instructional methods need to be adjusted?
    5. Staff member support: Professional development for staff. Make more use of technology or student assistants to allow staff to focus more on professional-level tasks.
    6. Revision of SSOs
    7. Equipment/supplies/space

QUESTION: How many assessments do I have to include in the annual assessment report?
ANSWER: It varies. Support service outcomes should be assessed on a rotating cycle that ensures that all outcomes are regularly assessed.

Example:
  1. Health Center
    SSO #2: Students will report satisfaction with Health Center Services; ratings will average at least 3.80 on a 5-point rating scale.
    Assessment: All students who received services from the Health Center were e-mailed a survey that assessed their satisfaction with the services they received. (Survey attached to the report.)
    Results & Analysis: Of the 243 students that completed the survey, only 12 students said they were "very satisfied" (5 out of 5) with their experience with the Health Center. The average of all respondents was 2.3. Students reported their satisfaction with the following scale:
    1. Very unsatisfied
    2. Unsatisfied
    3. Neutral
    4. Satisfied
    5. Very satisfied
    In the open-ended portion of the survey, there were several recurrent themes:
    1. Students did not like waiting in long lines.
    2. When students called into the Health Center, the line often rang busy.
    3. Students reported their experiences with the Health Center staff were very positive. They liked the care, guidance, and customer service they received from the staff.
    Recommendations for Improvement:
    1. Investigate possible solutions to do away with long waiting times, including acquiring a remote pager system.
    2. Increase phone coverage at peak times.