Pasadena City College, Home of the PCC Lancers

Admissions and Records

Transcripts and Verifications
Frequently Asked Questions

TRANSCRIPTS


1) How do I order an official transcript?
  • Current students can login to LancerPoint to place their order. In LancerPoint click on the "Classes & Academics" tab, then click on "Transcript (Request Official)." To login to LancerPoint, go to: https://lancerpoint.pasadena.edu
  • Former students without a LancerPoint account or former students who have not attended PCC within the last major semester (Spring or Fall) will need to order their official transcript online here: https://www.credentials-inc.com/tplus/?ALUMTRO001261
2) Can I order an official transcript in person?
  • All official transcripts must be ordered online. We no longer accept official transcript orders in person.
3) What if I only want an unofficial transcript? Is there a fee?
  • Current students can login to view and print their unofficial transcripts. In LancerPoint click on the "Classes & Academics" tab, then click on "Transcript (View Unofficial)." There is no fee.
  • Former students without a LancerPoint account and former students who have not attended PCC within the last major semester (Spring or Fall) will need to order an official transcript online. Please go to our official transcript ordering page here: https://www.credentials-inc.com/tplus/?ALUMTRO001261
4) What happened to regular and rush service? How long will it take to process my order and for the transcript to get to its location?
  • There is no more regular or rush service. Transcripts will be sent out as soon as your order is fully processed and authorized. Mailing time depends on whether you choose regular USPS First-Class mail or FedEx.
5) How do I request for pick up at the Admissions office?
  • You can no longer pick up your transcript at the Admissions office. If the location you are sending it to accepts electronic transcripts, it will be sent electronically. If not, you can choose to send your transcript by the US Postal Service or Federal Express.
6) How much does the transcript cost?
  • Each transcript is $5.00 per copy. There is an additional charge for expedited delivery; pricing and more information about this option is available while ordering your transcript.
7) I have an attachment that must be included with my transcript, what should I do?
  • While filling out your request, there will be a section where you can indicate that you have an attachment and you will be given instructions for submitting it to Credentials Solutions.
8) I want to order my transcript, but I'm waiting for final grades, a grade change, academic renewal or another change. Can I order it now and have it held until my transcript is updated?
  • If you are waiting for changes or updates to be made to your transcript, you will need to wait until you see these changes posted in your LancerPoint account before you place your order.
9) How do I know my final grades, grade changes, academic renewal or other changes have been posted on my transcript?
  • To check, login to LancerPoint: https://lancerpoint.pasadena.edu Click on "Classes and Academics" then on "Transcript (View Unofficial)."
  • If you cannot access LancerPoint, you can contact the Admissions and Records office. The contact information is listed below.
10) I am currently a nursing student at Pasadena City College and this is my last semester. I need to order transcripts for the Board of Registered Nursing. Do I order my transcript online or in person?
  • You will need to order your transcripts in person. Please come to the Admissions and Records office, L Building, Room 113. Remember to bring your Board of Registered Nursing form and photo ID.
11) How do I know if I have a LancerPoint account?
  • Current students have a LancerPoint account.
  • Students who have attended PCC within the last major semester (Spring or Fall) will still be able to access their LancerPoint account.
  • Students who have not attended PCC within the last major semester (Spring or Fall) will no longer be able to access LancerPoint. For example, if your last semester at PCC was Summer 2013, you will no longer be able to access LancerPoint after the Fall 2014 semester.
12) I can't remember my login information for LancerPoint. What should I do?
  • If you remember your username and your security questions, you can reset your password through the account manager: https://reset.pasadena.edu/Default.asp
  • If you cannot remember your username but know your ID number, you can retrieve your information through the account manager: https://reset.pasadena.edu/Default.asp. Then you can reset your password using your security questions.
  • If you cannot remember any of your student information, please come to the Admissions and Records office, L Building, Room 113 with your photo ID and we will reset your account.
13) What if I can't remember any of my student information?
14) What if I was an international student while attending PCC and I can't remember my student ID number and I do not have a social security number?
  • If you do not have a LancerPoint account, you can order your transcript here: https://www.credentials-inc.com/tplus/?ALUMTRO001261. On the order form, please enter either your student ID number OR 999999999 as your Social Security number. Please do not do both.
15) I can't remember exactly when I attended, but it might have been before 1983. What should I do?
  • If you believe you may have attended before 1983, you MUST put your start date of attendance as 1982 or your transcript may be incomplete.
16) I think I had a different name when I attended Pasadena City College. Should I include that information on my order?
  • Yes, please provide any and all former names you may have had while attending Pasadena City College. If you do not provide this information your order may be delayed.
17) I took classes at the Pasadena Playhouse. Do you have those transcripts?
  • Yes, we have records from the Pasadena Playhouse. Please do not place your order online. You can either come in person to the Admissions and Records office, L Building, room 113 or you can mail in your request. For mail in requests, please provide your full name, any previous name(s), date of birth, and dates of attendance (if known or best guess). Please mail your request to the address below
18) I went to high school, took the adult high school diploma program or the GED program at Pasadena City College. How do I get those records?
  • If you were enrolled in the adult high school diploma program at either the Community Skills Center or the Community Education Center, your records are at the Community Education Center. The CEC is located at 3035 E Foothill Blvd., Pasadena, CA 91107. Please visit their Admissions office to request your records in person.
  • If you took the GED program/exam at Pasadena City College, those test scores are available through the GED Testing Service. Please go to their website at: http://www.gedtestingservice.com/testers/gedrequest-a-transcript
  • If you attended Pasadena City College (formerly known as Pasadena Junior College and John Muir College) for high school, your records are at Pasadena City College Admissions and Records office.
19) Can my transcript be sent to an international address?
  • Yes. Please make sure to write your international address clearly to avoid delays.

IGETC / CSU CERTIFICATION


1) What is the CSU GE certification?
  • CSU GE certification is for students transferring to California State Universities who want to confirm that they have completed the transfer requirements for their CSU. Students begin this process with their counselor. For more information about requirements, please go here: http://www.pasadena.edu/transfer/requirements/csuge-requirements.cfm
2) What is IGETC certification?
3) Do I need it? If so, which one?
  • Please refer to the linked guidelines above or speak to a counselor for more information.
4) Will this delay my order?
  • If you are requesting an IGETC or CSU GE certification for the first time, it can take an additional 7 - 10 business days to process your order. Once you have the IGETC or CSU GE certification, it is permanently on your transcript and you will not need to request it again.
5) How do I know if I have IGETC or CSU GE certification or not?
  • You can check your unofficial transcript through LancerPoint to see if you have the IGETC or CSU GE certification. If you do not have a LancerPoint account, request an official transcript with the certification you need and we will check after you place your order. Please note this may delay the processing of your transcript.
6) How do I know if my CSU GE certification is complete?
  • You can check your unofficial transcript through LancerPoint to see if you have full or partial CSU GE certification. If you are unable to come in person, please request the CSU GE certification and we will check after you place your order. Please note this may delay the processing of your transcript.
7) My CSU GE certification is incomplete on my transcript, but I've just completed the rest of the classes I needed. Do I still need to ask for the certification?
  • Yes. If you have completed the classes you need to finish your certification, you must request the CSU certification on your transcript order so we can reevaluate your transcript. This will increase the processing time for your transcripts.
8) If my IGETC or CSU GE certification is complete, do I have to keep requesting the certification every time I order a transcript?
  • No. Once you receive a completed IGETC or CSU GE certification, it is permanently on your transcript and you do not need to request it again.
9) Can I get a partial CSU GE certification?
  • Yes. If you have only completed certain areas for the CSU GE certification we will indicate which sections have been completed on your transcript. Please remember to request CSU GE certification on your transcript order.
10) Can I get a partial IGETC?
  • Partial IGETC certification is defined as completing all but two (2) courses on the IGETC pattern.
  • We do not give partial IGETC certification to students who are currently enrolled in the classes necessary to complete their IGETC. We will give partial IGETC certifications only to students who have already finished their coursework at Pasadena City College and have transferred out to a UC or CSU. Each UC or CSU campus will inform a student that has submitted a partial certified IGETC of the specific timelines and courses needed to complete the IGETC. The UC or CSU is responsible for verifying that the missing IGETC courses(s) have been completed.
11) I have the IGETC certification on my transcript but my UC says that is not enough and is asking for the IGETC certification worksheet. How do I get the worksheet?
  • Please contact the Admissions and Records office. If you have the IGETC certification on your transcript, we will fill out the worksheet and send it to your UC. The contact information is listed below.

ENROLLMENT VERIFICATIONS


1) What is an enrollment verification and transcript, and which one do I need?
  • Enrollment verifications verify academic information such as current enrollment, dates of attendance, good standing, previous semester enrollment, etc.
  • An academic transcript is a record which lists a history of your enrollment and academic performance at Pasadena City College. All courses, units attempted, units earned, grades, semester grade point averages, cumulative totals and the cumulative grade point average are recorded on the transcript.
2) What kind of information can you verify? What can I get a verification for?
  • Current enrollment
  • Previous semester enrollment (units, GPA or both)
  • Dates of attendance (each term or start – finish)
  • Degree and/or Certificate awarded
  • Good standing (for university applications)
  • Letters of non-attendance
  • Car insurance (good student discount)
  • Child care assistance
  • Housing assistance
  • Loan deferment
  • Other: if you need academic verification that does not fall under these categories or are unsure, please contact the Admissions and Records office. Contact information for Admissions and Records can be found at the bottom of the page.
3) What if I want to phone or fax in my order?
  • Unfortunately we cannot accept fax or phone orders.
4) Can I request to pick up my enrollment verification at the Admissions office?
  • Yes, you can still request for pick up. Please check the appropriate box on your order.
5) I'm not sure what kind of information I'm supposed to request. Can you help me?
  • If you are not sure what information you need verified, please start by asking the person or company that is requesting the verification. If you are still unclear, please contact us and we will try to assist you. Contact information for Admissions and Records can be found at the bottom of the page.
6) How long will it take to process my enrollment verification request?
  • Verification requests can take up to 5 days to process plus mailing time.
7) I just need to have my form signed. Do I still need to order an enrollment verification?
  • Yes, please fill out the verification request form and turn it in with your paperwork.
8) How much does the enrollment verification cost?
  • There is no fee for an enrollment verification; they are free.

Contact Us


Pasadena City College
Admissions and Records
1570 E Colorado Blvd.
Pasadena, CA 91106

Phone: 626-585-7395
Fax: 626-585-7915
Email: admissions@pasadena.edu
Hours:
Mon - Thu: 8:00 AM - 6:30 PM
Friday: 8:00 AM - 4:00 PM