Welcome to the ITS Help Desk. If you have already had a look at the Self-Support resources and cannot find a solution to your issue, please fill out and submit the form below. Your request will be sent directly to the Help Desk. You should receive confirmation of your request via email shortly after you have successfully submitted the form.

An asterisk (*) indicates a required field. 

Contact Information
Request Information

e.g. computer number, leave blank if not applicable

Be specific and detailed including, where applicable, building & room number, class number & section, complete web page address (URL), etc.

 

 


Other Ways to Contact the Help Desk


Email

helpdesk@pasadena.edu

When emailing the Help Desk, please provide a complete description of the problem or service requested. Be specific and detailed including, where applicable, building & room number, class number & section, PCC equipment/ computer number, complete web page address (URL), etc.


Phone

Call (626) 585-7523 or 4357 (HELP) from a campus phone.

Network account problems will no longer be resolved by telephone. If you have a problem with your network account it is now necessary for you to walk in to the Service Desk. Please be prepared to show your staff identification.


Walk-In

You may also bring your request or question to us in person. We are located in LL-141.


Tracking Your Request


Once your request has been accepted (or if it is not possible to resolve your problem over the telephone or in person), you will be given an incident number. You should receive your incident number via the email address you provided us with. Please save this number. If it is necessary to contact the Service Desk about your request it will assist the staff to quickly locate your incident.