Tips for Dealing with a Non-Compliant Patient
Trying to help non-compliant patients can be frustrating! However, it is important to remember that patients are non-compliant or difficult for many reasons, most of which have nothing to do with you. Before you get frustrated at their non-compliance, try to take a look at the situation from their perspective. Are they in pain? Are they scared or anxious? Are you asking them to do something that is hard for them? Are they feeling alone? Have they been treated badly by someone else at the workplace? Have they been made to feel like a number by their HMO? Do they have cultural or religious beliefs about medicine that might be different from yours? Maybe they just weren’t a very nice person to begin with, or maybe they were, but their situation might be bringing out the worst in them.
Here are a few strategies recommended by experienced health care professionals:
In addition to these tips, click here for a step-by-step guide for getting through a difficult conversation with an upset patient.