Pasadena City College, Home of the PCC Lancers

Welcome to The Office of Institutional Effectiveness

Crystal Kollross, Director
Room: C221
Telephone: 626-585-7759

The college strives to achieve institutional effectiveness in all areas through program review, accreditation, planning, research, resource allocation and effective policies and procedures. The Office of Institutional Effectiveness (OIE) coordinates the internal and external data reporting, college Policies and Administrative Procedures, research activities, data inquiries, campus surveys, and the dissemination of reports and data analysis that inform college-wide decision-making.

The diagram below illustrates the cyclical interaction between strategic planning, program review, institutional effectiveness, resource allocation, and accreditation. All of which are informed by the Educational Master Plan in order to achieve the mission of the college.

Institutional Effectiveness