Pasadena City College, Home of the PCC Lancers

Counseling Process

Starting Monday, January 6, 2014, Counseling will start a new appointment process to increase access.  Historically, it's been first come, first serve but students were in line early and not all obtained an appointment.  Front desk staff did their best to help.  Now, Counselors will help students on a drop-in basis to assist with answering critical questions and giving referrals for a follow up appointment if needed.  No student will be turned away without service (if the student checks-in at the Counseling computer). 

The 3 step process to see a counselor:

1.  Enter PCC ID# at the Counseling check-in computer in L building hallway.

2.  Student takes a seat and waits to be called.

3.  Student will be assisted by a counselor (Student must provide photo ID for questions pertaining to student records.  Counselor helps at Drop-In Counseling counter, if the counselor determines the student needs more time or that the question is too complex for drop-in counseling, the counselor will give the student a referral for a 30 minute appointment.  Appointments may be same day appointments or 7 day advance appointments.  Please keep in mind that during peak periods, appointments may be filled early and become full).

All students will be assisted after check-in.

Counseling Hours: 

  8:00am to 6:30pm     Monday to Thursday (office closes at 7:00pm)

  8:00am to 4:00pm     Friday  (office closes at 4:30pm)

We are closed on weekends and holidays.  For holiday dates, please see our academic calendar at

Counseling will be CLOSED Thursday, October 1, 2015 & Wednesday, November 11, 2015.


Counseling assists 28,000 students per year.  Our goal is to continue to increase this number.

Counseling Appointments

You must have a PCC ID# to see a counselor.  If you do not have a PCC ID#, please apply to PCC. We offer counseling as walk-ins and 30-minute appointments (when needed). Some sessions are offered in a group format in order to efficiently meet the needs of all students.

New Students:

New students who have never attended college need to attend a new student group counseling session as soon as possible AFTER student applies to PCC, takes the online orientation, and completes the Math and English/ESL assessment.  To make a new student group counseling appointment, go to L-104 with your Assessment test results and Picture ID (CA ID, Driver's License, High School ID, etc.).


*New students who have attended college and taken an English and Math class do not need to assess again.  Instead, bring copies of previous college transcripts (official or unofficial) to counseling (L building).  Please see above to learn about the counseling process (3 steps).  Make sure you request to clear prerequisites (not automatic) and request for exemptions of the online orientation, assessments, and group counseling. 

Continuing Students:

Beginning Monday, January 6, 2014, we will be changing our appointment system to increase access to Counseling.  Students will no longer need to come at 8:00am to see a counselor.  Instead, students can come throughout the day for assistance.