DEFINITION

Under the direction of an institutional manager, in coordination with Computing Services, where appropriate, the Computer Specialist provides primary technical support, including network integration, for the staff and clients of the instructional area; designs and develops integrated software and hardware solutions for both instructional computing laboratories and individuals; and performs other related duties as assigned.  Work supervision may be exercised over other technical staff and classified hourly staff.

EXAMPLES OF DUTIES

1. Assist faculty and staff with operational problems pertaining to system or software capabilities.
2. Troubleshoot hardware and software problems, performing minor maintenance, repairs and software modifications.
3. Create, modify, and maintain user accounts and data security.
4. Perform network system start-ups, reloads, restarts, and backups.
5. Coordinate with Computing Services the registering and maintenance of all software license records, as appropriate.
6. Develop and conduct inservice seminars for faculty and staff on the use of various microcomputer packages.
7. Regularly learns new software applications, including their basic capabilities.
8. Researches, writes, and prepares training materials and other user guides.
9. Supervise the maintenance and installation of computer peripheral supplies (paper, ribbons, cables, etc.).
10. Review computer supplies inventory and generate requisition requests.
11. Coordinate and implement the operational rules and procedures for the instructional computer labs.
12. Assist with the development of instructional computer lab policies and procedures.
13. Select, train, schedule, and evaluate student assistants, data processing trainees, and tutors.
14. Coordinate the development of procedural manuals for computer lab users and staff.
15. Assist in the development of schedules for the use of instructional computer labs.
16. Develop and implement procedures to maintain safety and security regulations for the computer labs.
17. Installs telephone and computer station cables.
18. Assists in the diagnosis of communications failures and recommends appropriate remedial action.
19. Provides information for the updating of the District Telecommunications Management System.  This includes equipment inventory and cable-plant records.  May input this information in a computer database.
20. May assist with budget development.

SUPERVISION

Supervision is received from an institutional manager.  Work supervision is exercised over classified hourly staff and student assistants.

MINIMUM QUALIFICATIONS

Education and Experience: Three years of experience working with microcomputer hardware and software support in an instructional computing environment. Thirty (30) semester units college coursework.

Knowledge and Abilities:  Knowledge of microcomputer and network hardware components; microcomputer and network operating systems; and software packages covering desktop publishing, word processing, database management, spreadsheets, and graphics.  Ability to coordinate the technical support and operation of both computing lab and office computing environments; diagnose and correct minor microcomputer hardware and software problems and take      appropriate corrective action; work closely with faculty involved in using the instructional computing laboratories; learn and use basic to sophisticated applications and techniques with new software packages; organize, prepare, and conduct inservice training in computer operations, applications, and programming; simplify and interpret complex procedures and manuals for the layperson; develop and write technical documentation; establish and maintain cooperative working relationships with others; follow oral and written instructions; be available to work on an on-call basis; and communicate clearly and effectively orally and in writing.

DESIRABLE QUALIFICATIONS

Three years of full-time experience in an instructional computing lab working directly with students and faculty.

PHYSICAL ABILITIES 

Seeing to inspect written documents, communicate with District staff, sitting for extended periods of time, bending, kneeling and reaching to retrieve and file records, and dexterity of hands and fingers to operate a keyboard and other office equipment.

PROBATIONARY PERIOD:  One year.

Pasadena City College
1570 East Colorado Boulevard, Pasadena, CA 91106
(626) 585-7361 direct ⋅ (626) 525-7924 fax