January 2014





Under direct supervision of a Human Resources Administrator, this position supports the Benefits Technician, the Human Resources Technicians and other staff by performing a variety of clerical and technical level Human Resources functions.


  • Serves as a liaison between the Human Resources office and staff, faculty, management, students, community representatives and the general public.  Greets in-person and phone visitors, answers questions, provides information or directs to appropriate destination, responds to requests, explains District policies and procedures and refers non-routine, sensitive, and/or complex inquiries to appropriate staff;
  • Provides coverage for the Human Resources front desk as needed;
  • Creates and maintains confidential employee files and records;
  • Supports Human Resources Technicians and other staff with a variety clerical and technical functions;
  • Assists with the recruitment process by preparing job announcements, scheduling interviews, conducting skills tests, preparing interview packets, serving as Equal Employment Opportunity Representative on selection committee, and performing other related recruitment duties; processes hourly employees;
  • Utilizes an applicant tracking database system on a daily basis to perform various personnel transactions, including retrieving, tracking and inputting applications and maintaining individual applicant reports; processing examination scores, processing notifications to candidates; and providing standard reports as request;
  • Inputs data into and retrieves data from the Human Resources Information System;
  • Assists in facilitating the hiring process for hourly employees, processes new employees ensuring compliance with criminal record guidelines, medical screening, I-9 employment eligibility and identification, and payroll processing requirements, and monitors 900-hour/170-day per fiscal year work limitation for hourly employees;
  • Assists in preparing consent items for Board of Trustees’ approval;
  • Provides support to the Benefits Technician in preparing and maintaining records relating to employee benefits, including auditing and reconciling insurance bills, preparing accounting breakdowns, and assisting employees with enrollment and questions regarding their benefits.
  • Arranges reasonable accommodations for campus visitors in compliance with the Americans with Disability Act;
  • Checks and reviews various forms and documents for completeness and accuracy according to established regulations and procedures;
  • Performs technical and specialized office support work using word processing, spreadsheet, HTML and presentation applications; and
  • Coordinates or assists with special projects by gathering data and generating reports.
  • Other related duties as assigned.


Knowledge of:

  • District policies, procedures and other applicable laws related to Human Resources;
  • Interpersonal skills including tact, patience, and courtesy;
  • Oral and written communication skills;
  • Standard office practices, procedures, and equipment;
  • Record keeping techniques; and
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Ability to:

  • Read, understand, interpret and explain human resources and District rules, policies and procedures;
  • Prepare and edit clear and concise reports, correspondence and other materials;
  • Communicate effectively with officials, faculty, staff, and the public, both orally and in writing;
  • Prepare written correspondences and request information;
  • Establish and maintain positive and effective working relationships;
  • Assume responsibility and exercise sound judgment;
  • Effectively operate personal computer using a variety of software and other office equipment;
  • Work confidentially and with discretion;
  • Perform standard human resources support work without close supervision;
  • Handle heavy public contact;
  • Handle multiple and changing priorities;
  • Establish priorities and perform tasks and services to meet deadlines;
  • Review situations accurately and determine appropriate action according to established guidelines; and
  • Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students, faculty, staff, and community.


Any combination of training and experience that would indicate possession of the required knowledge, skills, and abilities appropriate to this assignment.  A typical way to obtain the required qualifications would be:

  • High school diploma or General Education Degree equivalent AND
  • At least two years of increasingly responsible experience in a public sector Human Resources department performing high volume administrative support, including the user of Applicant Tracking System and HRIS.                       


  • Knowledge of community college benefits

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.  This is primarily a sedentary office classification although standing and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.


Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.   



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Pasadena City College
1570 East Colorado Boulevard, Pasadena, CA 91106
(626) 585-7361 direct ⋅ (626) 525-7924 fax