DEFINITION

Under the direction of the Assistant Dean for Computing Services, the Intermediate Network/Hardware Specialist installs and maintains the district’s computer hardware inventory; assists the Senior Hardware Specialist with the installation and maintenance of the district’s network infrastructure; and performs other related duties as assigned.  Work supervision may be exercised over student assistants and classified hourly staff.

EXAMPLES OF DUTIES

1. Evaluates, selects, installs, tests, and maintains microcomputer hardware and related operating system and application software;
2. Diagnoses microcomputer hardware and system software problems and take appropriate corrective action;
3. Installs and maintains network station cables, printer cables, and other related cabling needs;
4. Assists in the installation and maintenance of the district’s network infrastructure;
5. Assists in the diagnosis of network communication failures;
6. Maintains a current knowledge of microcomputer operating systems (both Windows and Macintosh) and a basis understanding of standard District software applications;
7. Maintains and updates the District computer equipment inventory;
8. Participates in District-provided in-service training for microcomputer systems;
9. Assists in the selection, training, scheduling, and evaluation of student assistants and classified hourly employees;
10. Assists in the development and implementation of procedures to maintain safety and security regulations in all District computing facilities;
11. May prepare training manuals and other user guides as appropriate;
12. May assist with budget development;
13. Maintains friendly and supportive atmosphere for students, faculty and staff.

SUPERVISION

Supervision is received from the Assistant Dean for Computing Services.  Work supervision may be exercised over student assistants and classified hourly employees.

MINIMUM QUALIFICATIONS

Education and Experience:  Three years of experience working in an organization providing microcomputer hardware/network and software support and 30 semester units higher education.

Knowledge and Abilities:  Knowledge of microcomputer and network hardware components; microcomputer operating systems (both Windows and Macintosh); and software applications normally supported at a community college.  Ability to diagnose and correct microcomputer hardware and network problems and take appropriate corrective actions; prepare user documentation and provide basic operational training; simplify and interpret complex procedures and manuals for the layperson; maintain cooperative working relationships with others and work as a member of a team; follow oral and written instructions; communicate clearly and effectively orally and in writing; and be available to work on an on-call-basis.

PHYSICAL ABILITIES

Seeing to inspect written documents, communicate with District staff, sitting for extended periods of time, bending, kneeling and reaching to retrieve and file records, and dexterity of hands and fingers to operate a keyboard and other office equipment.

PROBATIONARY PERIOD:  One year.

Pasadena City College
1570 East Colorado Boulevard, Pasadena, CA 91106
(626) 585-7361 direct ⋅ (626) 525-7924 fax