Under the direction of the appropriate Director or Dean, the Student Success Coach Leader will provide lead direction to the First Year Coaches (FYCs) or the Second Year Coaches (SYCs) in the District’s Pathways programs.  The FYC and SYC teams work within the Division of Student and Learning Services and the Teaching and Learning Center (TLC).  The Student Success Coach Leader will work with the FYCs or SCYs and also the Pathways staff to assist program students moving through their first and second year of college.  This includes assisting students with identifying and completing their academic goals, and supporting the students’ adjustment to the academic and social expectations and culture of college life.                                               


  • Provides lead direction to FYCs and SYCs by planning and anticipating monthly tasks; scheduling leadership, service, and ePortfolio events; ensuring program services are being provided in a timely and professional manner, case management notes are being entered in a database, and student needs are being assessed regularly to ensure relevant services are being provided; collaborating with other grant staff and grant projects in program planning; and assisting the Counselor Coordinator with assessment and evaluation.
  • Collaborates with Pathways program staff in program planning activities.
  • Serves as liaison among staff of the TLC, First Year Experience Director, Counselor Coordinator, counseling and instructional faculty, Dean of Counseling, and other collaborating departments and staff on campus.
  • Creates partnerships with campus departments to facilitate campus-wide First Year program and Second Year program activities and events.
  • Facilitates collaborative work and projects among all Pathways coaching and counseling staff.
  •  Assists with the procedures and processes for transitioning students from First Year Pathways to Second Year Pathways.
  • Participates in the hiring and training of new coaches, as needed.
  • Attends and/or provides lead direction at regular coaching meetings and training sessions, program seminars, workshops and other presentations.
  • Collaborates with FYCs and SYCs to develop supplemental projects to support student development and success.
  • Assists with the development and monitoring of an early alert and intervention system for at-risk students.
  • Closely monitors and communicates consistently with students in District’s Pathways programs primarily via face-to-face interaction, but also via phone, email, texting, and internet as necessary.
  • Helps First Year and Second Year Pathways students navigate the community college system, including applying for financial aid, obtaining appropriate resources, and completing transfer and scholarship applications.
  • Acts as an informed referral source throughout the academic year by accompanying students to various resources as needed, and supporting students in acquiring and understanding regular course status reports.
  • Coaches students in effective time management, study skills, and exam preparation.
  • Maintains detailed student contact logs in a database.
  • Participates in the assessment and evaluation of all coaching-related activities.
  • Supports the activities of the Pathways program as needed.


  • Perform related duties as assigned.


  • The community college system, resources and functions.
  • Research techniques.
  • Rules and regulations affecting assigned areas.
  • Database tools to gather data for assessment and evaluation.
  • Oral and written communication skills.
  • Correct English usage, grammar, spelling punctuation, and vocabulary.
  • District organizational structure, operations, programs, policies, procedures, philosophy, mission, goals, and objectives.
  • Interpersonal skills, use of tact, patience, and courtesy.
  • Problem solving and conflict resolution in an academic environment.
  • Modern office practices, procedures, equipment, and software applications.


  • Work with committees and to plan workshops.
  • Demonstrate discretion, diplomacy and confidentiality.
  • Demonstrate a record of leadership, maturity, academic excellence, and resourcefulness.
  • Provide lead direction to others.
  • Plan and implement projects and events from beginning to end.
  • Learn the District’s processes, policies, support systems and website tools.
  • Apply technological applications to daily responsibilities with proficiency.
  • Work effectively in a participatory manner with all segments of the college community and community at large.
  • Communicate effectively both orally and in writing.
  • Interpret, apply, and explain rules, regulations, policies, and procedures.
  • Analyze situations accurately and adopt an effective course of action.
  • Ensure compliance with local, state and federal guidelines, policies, rules, and regulations.
  • Establish and maintain effective working relationships with others.
  • Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students, faculty, staff, and community.


Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

  • Bachelor’s degree in Psychology, Counseling, Sociology, Social Work or a closely related field from an accredited college or university


  • Course work in psychology, counseling, group dynamics and guidance.
  • First-hand experience with the community college system
  • Experience making group presentations
  • Experience working in and leading a team.
  • Strong knowledge of the community college system and its mission
  • Two years of work on a graduate degree or higher

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.  This is primarily a sedentary office classification although standing and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.


Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.   


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Pasadena City College
1570 East Colorado Boulevard, Pasadena, CA 91106
(626) 585-7361 direct ⋅ (626) 525-7924 fax