BASIC FUNCTION:

Under the direction of a designated supervisor, manager or Director, incumbents assigned to this classification ensure the stability, integrity and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting and optimizing all networked software and associated operation systems. The Systems Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate and resolve issues in order to maximize the benefit of information technology systems investments.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from an appropriately designated manager. Will not act in the capacity of a supervisor.

REPRESENTATIVE DUTIES: (Illustrative Only)

Designs and deploys new applications and enhancements to existing applications, software and operating systems.
Collaborates with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Designs and performs server and security audits, system backup procedures and other recovery processes in accordance with the District’s disaster recovery and business continuity strategies.
Creates and maintains documentation as it relates to system configuration, mapping, processes and service records.
Gauges the effectiveness and efficiency of existing systems; develops and implements strategies for improving these systems.
Proposes and creates systems design models, specifications, diagrams and charts to provide direction to system programmer and development teams.
Integrates servers, including database, email, web/front-end, and backup servers and their associated software into cohesive enterprise-level systems.
Ensures system connectivity of all servers, shared software, groupware and other applications.
Monitors and tests system performance; prepares and delivers system performance statistics and reports.
Plans and performs OS and software upgrades, including security patch updates.
Creates and maintains kernels and OS packages.
Provides general assistance for Tech Support and Datacenter Operations staff.
Assists in the development and implementation of business continuity and disaster recovery plans.
Performs general documentation, classes, training and diagramming.
Conducts research on emerging technologies in support of systems development efforts and recommends technologies that will increase cost effectiveness and systems flexibility.
Provides guidance to team members.
Performs cost-benefit and return-on-investment analyses for proposed systems to aid management in making implementation decisions.
Ensures compatibility and interoperability of in-house computing systems. Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems.
Conducts research on software and systems products to justify recommendations and to support purchasing efforts.
Performs other related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE of:

Design, development, and implementation of software systems, applications, and related products.
Systems planning, security principles, and general software management best practices.
Current software protocols, and Internet standards, including TCP/IP, HTML, AJAX, JavaScript, and XML.
Software troubleshooting experience.
Perl, Python, Bash, and PHP programming languages.
Network and PC operating systems, including Linus and IOS.
Testing, flowcharting, and data mapping tools and procedures.
Organization goals and objectives.
Data privacy practices and laws.

ABILITY TO:

Analyze, conceptualize, and problem solve.
Understand the District’s goals and objectives.
Communicate effectively, both orally and in writing.
Document architecture and technical support.
Apply strong interpersonal and consultative skills.
Present ideas in user-friendly ways.
Prioritize and execute tasks in a high-pressure environment.
Work in a team-oriented, collaborative environment.
Read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
Respond to common inquiries or complaints from District staff, regulatory agencies, or members of the business community.
Present information to senior and executive management, public groups, and or board of trustees.
Define problems, collect data, establish facts and draw valid conclusions.
Interpret technical instructions in mathematical or diagram form and deal with abstract and/or concrete variables.
Demonstrate use of intermediate computer operations, including common programming languages, relational databases and operating systems and intermediate software packages.

EDUCATION AND EXPERIENCE:

A typical manner in which to gain the requisite education and experience is through the completion of a four-year degree at a university in Computer Science, Information Technology, or a related field and five years of hands-on system administration experience in such environments as VMware, Windows Server or Linux server.

Desirable Qualifications:

Citrix VDI, XenApp and other Citrix virtualization software.
The ability to remain current with changing technology as demonstrated by participation in professional organizations and by attending seminars and classes, as needed.

Licenses and Certifications:

Possession of, or ability to obtain and maintain, a valid California Driver’s.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.

ENVIRONMENTAL ELEMENTS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

PROBATIONARY PERIOD: One year.

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Pasadena City College
1570 East Colorado Boulevard, Pasadena, CA 91106
(626) 585-7361 direct ⋅ (626) 525-7924 fax