January 2017

FLSA: Non-Exempt

Salary: 66

CBA Designation: Confidential

NOTE: The term "Confidential" refers to an employee who is required to develop or present management positions with respect to employer-employee relations or whose duties normally require access to confidential information that is used to contribute significantly to the development of management positions as communicated in Government Code Section 3540.1


Under the direct supervision of the Vice President, Human Resources, the position will assist in the employee relations matters to address conflict resolution and problem-solving to faculty and staff in need of employee relations assistance or resources. The Employee Relations Officer will be responsible for investigations and compliancy support for employees that relates to the Fair Employment and Housing Act (FEHA), Equal Employment Opportunity (EEO), Americans with Disabilities Act (ADA) compliance, and Title IX Coordinator responsibilities. This position provides process improvement leadership and best practice analysis for automation projects across various human resources functions to promote efficiencies and excellent customer service.




  • Assists persons alleging sexual harassment or unlawful discrimination in filing their grievance(s) and or oversee the step-by-step procedure to be sure that appropriate time frames are met, or work directly with the college Title IX Coordinators (Vice President, Student Services).
  • Acts as first point of contact for employees for employee relations issues (i.e complaints).
  • Provides first line support for Employee Relations issues.
  • Provides support on workplace conflict to include mediation and facilitation of meetings.
  • Provides support and advice on employee concerns that align with employee relations process and procedure.
  • Supports and partners with other members of the employee relations team in handling faculty and staff issues, and serving as the representative and point of contact for the department in the consultant’s absence.
  • Explains governmental rules, regulations, and procedures to associates and the need for strict compliance.
  • Meets with management to discuss possible action steps to resolve employee relations issues.
  • Reviews, maintains and updates Human Resources online handbook(s), policy and procedures manuals as necessary, organizational charts, directories, or performance evaluation system.


  • Serves as the central intake for matters relating to the ADA and facilities activity and the flow of information among the various District departments, schools, and offices with responsibilities relating to compliance.
  • Assists the District’s Title IX Coordinators and the District Title IX Coordinator to ensure compliance with state and federal laws.
  • Assists and investigates Title IX complaints and identify and address any patters or systematic problem that arise during review of complaints.
  • Receive and process, in a timely manner, complaints from students, faculty, staff, and administrators regarding rights and responsibilities concerning harassing behavior in violation of Title IX, FEHA, ADA, EEO.
  • Notify supervisors, respondents and complainants of receipt of the complaint and resolution of complaints in a timely manner.
  • Monitor compliance of all requirements and timelines specified in the complaint/grievance procedures.
  • Organize and maintain grievance files, disposition reports, and other compiled records regarding complaints of sexual harassment and other discriminatory practices, including annual descriptive reports of number and nature of filed complaints and disposition of complaints.
  • Remain knowledgeable of current state and federal law and regulations and trends in the field of education related to harassment and other discriminatory practices that violate Title IX.
  • Ensures the timely filing of all required compliance reports.
  • Assists on the Administrative negotiations team(s) as needed.


  • Supports resolution of employee relations issues and conducts investigations as necessary.
  • Assists in investigation and resolution of associate legal complaints and coordinates processes for responding to legal complaints and coordinates processes for responding to legal complaints by working with corporate counsel.
  • Creates and provides investigatory reports.
  • Follows up with associates to determine reactions to specific actions taken; prepares investigative reports, documentation and analysis of associates comments and actions taken.
  • Investigates alleged discrimination and/or harassment, interview complainants, respondents, and witnesses; obtains and reviews documents and other relevant materials from complainant and/or respondent.


  • Develops and maintains written materials and other informational pieces to broadly disseminate information regarding the ADA and the District’s policies relating to persons with disabilities.
  • Designs and participates in the development of presentations for administration, faculty, and staff of the provision of equal opportunity for persons with disabilities.
  • Maintains a record of all disabilities and accommodation issues and the resolution of each.


  • Communicates changes and updates to the workforce and provides training when appropriate.
  • Conducts/coordinates Human Resources related training programs.
  • Maintains professional qualification through ongoing training and professional development from accredited training programs.
  • Guides individuals and teams on how to effectively address and resolve workplace concerns.
  • Gathers information on employee reactions to general factors that affect morale, motivation, and efficiency.


Duties may include but are not limited to the following:

  • Responds to questions, requests for information and complaints from students, staff and the public.
  • Processes business and/or student transactions.
  • Schedules meetings, events and activities; handles facilities logistics; arranges teleconference calls; makes travel arrangements.
  • Receives staff requests for office equipment and supplies; researches and makes purchase recommendations; places orders; and maintains purchase records.
  • Prepares correspondence, reports and other materials from established formats.
  • Collects, compiles and summarizes statistical or factual information from a variety of sources.
  • Develops, maintains and reviews forms, databases, spreadsheets, logs, schedules and other records to support work processes.
  • May track departmental budget and maintain other financial records.
  • May provide lead direction to student assistants and clerical support personnel.
  • Performs related duties as assigned.


Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be: 

  • Bachelor's degree in business, human resources, or a related field.
  • Four (4) years of experience in employee relations, performance management, or human resources experience in a generalist role.


  • Operations characteristics, services, and activities of the functions, programs, and operations of employee relations.

  •  Human Resources principles, processes, policies, procedures, and best practices.

  • Principles, practices and processes for providing customer and personal services.

  • Principles, practices, and procedures in employee relations.

  • Excellent customer service skills (internal and external).

  •  Bargaining agreements and union contract interpretation.

  • Excellent planning and organizational skills.

  • Effective oral and written communication skills.

  • Record-keeping and report preparation techniques

  • Correct English usage, grammar, spelling punctuation, and vocabulary.

  • Interpersonal skills, use of tact, patience, and courtesy.

  •  Problem solving and conflict resolution in an academic environment.

  • Modern office practices, procedures, equipment, and software applications.

  •  Multicultural competence.


  • Read, interpret, and apply applicable laws, regulations, codes, procedures, and MOU provisions regarding employee relations and compliance.

  •  Disseminate and obtain accurate, detailed information.

  •  Work in a fast paced and continuously changing environment.

  •  Effective problem solving and analytical skills.

  • Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.

  •  Understand and follow oral and written directions.

  • Ability to work with confidentiality and discretion.
  • Ability to schedule and meet timelines.

  •  Use time effectively and efficiently while managing multiple priorities.

  • Analyze operational issues and effectively recommend remedial actions.

  • Analyze numerical data and make accurate numerical calculations.
  • Make oral presentations to employee.

  • Work independently with minimal supervision.

  • Provide lead direction to lower level classifications.

  • Communicate effectively both orally and in writing.

  • Interpret, apply, and explain rules, regulations, policies, and procedures.

  • Analyze situations accurately and adopt an effective course of action.

  • Ensure compliance with local, state and federal guidelines, policies, rules, and regulations.

  • Establish and maintain effective working relationships with others.

  • Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students, faculty, staff, and community. 

Physical Demands

This position will require the frequent exhibition of mobility and communication skills; continuous repetitive movement of hands and fingers – typing and/or writing; the ability to grasp objects with both hands with a simple/light grasp; and to seldom lift, carry, and push/pull object weighing less than 10lbs.

Environmental Elements

The position will frequently work within a moderate office climate with moderate noise exposure. The position will frequently work with members of the campus community, vendors and subordinates. The position will also frequently come into contact with the general public.


This is a non-exempt position and is subject to overtime.



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Pasadena City College
1570 East Colorado Boulevard, Pasadena, CA 91106
(626) 585-7361 direct ⋅ (626) 525-7924 fax