Under minimal supervision of a Supervisor, Facilities Services, conducts preventive maintenance, repair, installation, monitoring, dismantling, commissioning and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on site, customer interface. With a high level of complete technical competence, mentors control technicians and mechanical technicians on building automation activities. Properly completes required project and service documentation.


  • Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modification in multiple languages of systems software.
  • Troubleshoots hardware and software problems, diagnoses problems and performs minor repairs, maintenance, and adjustments to software and hardware.
  • Participates in repairing energy and building management systems.
  • Consults with customers through data gathered and site assessments; provides field proposals for retrofits, upgrades and/or enhancements to existing equipment.
  • Coordinates assigned work to meet professional and efficient execution of time and customer satisfaction; reports problems or changes to management immediately; interfaces with project managers for coordination of activities as required and in an ethical and professional manner.
  • Provides sketches of field changes and discrepancies for engineering corrections and drawings.
  • Communicates with customers upon arrival and before leaving the work site; ensures high levels of customer satisfaction; meets regularly with customers to become familiar with operating problems; keeps customers informed on the nature of service provided and outstanding issues, and recommends system enhancements, upgrades and/or replacement.
  • Programs multiple application controllers for HVAC/R/E Distributed Digital Control (DDC) for various types of HVAC/R and electrical systems.
  • Controls HVAC system from a centrally located computer-based device which converts an electronic signal to control and monitor field devices.
  • Adheres to all HVAC team and customer safety standards; provides safety lead direction and instruction to all Controls Technicians in the field; provides safety awareness while working on the job site.
  • Trains other HVAC team members in control systems operations; delivers manuals and documentation to the HVAC team for training needs as required.
  • Provides mentorship or certification of Controls Technicians on complex building automation systems; coaches, supports and trains mechanical workforce on non-complex, non-critical equipment.
  • Learns and applies new technology.
  • Compiles job documentation such as certificates of completion, customer training forms, training certificates and punch lists.
  • Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company product lines; completes certificates as required by the District.


  • May compose and edit a wide variety of written departmental materials.
  • May maintain departmental software license records.
  • Performs duties related to the commissioning and servicing of building controls and Facilities Management Systems and Energy Management systems as assigned.
  • Performs other duties as assigned.


Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

  • Thirty semester units of college coursework in electronics, mechanical systems, computer technology, air conditioning or similar.
  • Four years of apprenticeship in HVAC/R/E.
  • Five years of increasingly responsible experience in servicing electronic control and HVAC equipment.
  • Two years of experience in either microcomputer or minicomputer support and training.
  • Experience providing lead direction to others on multiple job sites.
  • Experience in writing as well as demonstrated understanding of computer programs and software applications as related to the HVAC Industry.


Knowledge of:

  • Microcomputer hardware components.
  • Microcomputer operating systems.
  • Software packages covering word processing, database management, spreadsheets, desktop publishing and graphics.
  • General office procedures.
  • Knowledge of IP4V and IPv6.
  • Knowledge of network cabling standards of networking including DHCP, DNS, routing and sub netting.
  • Rules and regulations affecting assigned areas.
  • Oral and written communication skills.
  • Correct English usage, grammar, spelling punctuation and vocabulary.
  • District organizational structure, operations, programs, policies, procedures, philosophy, mission, goals and objectives.
  • Interpersonal skills, use of tact, patience and courtesy.
  • Problem solving and conflict resolution in an academic environment.
  • Modern office practices, procedures, equipment and software applications.
  • Records keeping techniques.

Ability to:

  • Organize, develop, and conduct training seminars dealing with a variety of control systems.
  • Learn and use basic to sophisticated applications and techniques with new software packages.
  • Simplify and interpret complex procedures and manuals for the layperson, Computer Support Technician and HVAC team.
  • Diagnose microcomputer hardware and software problems and take appropriate corrective action.
  • Explain technical information to technical and non-technical people.
  • Perform general clerical and secretarial tasks.
  • Work effectively in small groups and in one-to-one situations.
  • Demonstrate effective interpersonal skills to represent the District to customers and outside contacts in an ethical and professional manner.
  • Communicate effectively both orally and in writing.
  • Plan, organize and prioritize work.
  • Interpret, apply and explain rules, regulations, policies and procedures.
  • Analyze situations accurately and adopt an effective course of action.
  • Ensure compliance with local, state and federal guidelines, policies, rules and regulations.
  • Establish and maintain effective working relationships with others.
  • Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, faculty, staff and community.


  • Vocational School four year program graduate or an Associate’s Degree in electronics, mechanical systems, computer technology, air conditioning or similar field.

Note: Degree may be offset by four years, experience in servicing electronic and/or
mechanical systems.

  • Current A+ and Apple ACMT Certification.


  • Possession of or ability to obtain a valid California Driver’s by the time of appointment.


Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Physical ability for standing and walking between work areas and while working. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, pull and climb ladders. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 60 pounds with the use of proper equipment.


Reasonable accommodation available upon request as required.

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Pasadena City College
1570 East Colorado Boulevard, Pasadena, CA 91106
(626) 585-7361 direct ⋅ (626) 525-7924 fax