DEFINITION

Under direction of the lead Administrative Sergeant, performs a variety of dispatch and police administrative duties of above-average difficulty which require learning specific policies and practices and selecting which procedures to use for specific cases; types with accuracy and speed; and does related work as required. The District is a POST certified agency.

REPRESENTATIVE DUTIES

  1. Establishes priorities and performs all the clerical tasks and services related to Police/Safety Services.
  2. Communicates clearly and concisely, both orally and in writing.
  3. Answers emergency and routine calls from Police/Safety personnel via radio and telephone.
  4. Answers emergency and routine calls from students, staff, guests, and public safety departments via telephone.
  5. Maintains communication with units on assignment, status and location of all field units.
  6. Maintains daily logs, reports and other documents relating to public safety activities.
  7. Monitors the fire, intrusion and panic alarms.
  8. Interprets electronic alarm signals and dispatches personnel to answer the alarms as needed.
  9. Enters, organizes, maintains, edits, and retrieves data for parking citations in a computer database.
  10. Keeps records of information, enters data, files, and retrieves information.
  11. Checks data for completeness and for compliance with criteria.
  12. Handles confidential material with discretion.
  13. Receives and maintains lost and found items; notifies owners of found property.
  14. Monitors and manipulates all campus video surveillance cameras.
  15. Operates a variety of public safety telecommunications equipment.
  16. Enters, updates, and retrieves information from teletype networks relating to stolen vehicles, stolen property, wanted or missing persons.
  17. At the request of a supervisor, performs a variety of unscheduled duties normally and traditionally performed by a Police Dispatcher.

KNOWLEDGE AND ABILITIES

Knowledge of: 

  • California penal, vehicle and ten codes  
  • Also possess the ability to learn the Education Code as it pertains to community colleges.
  • Video surveillance systems.

Ability to: 

  • Read and interpret written documents
  • Operate a computer accurately at a typing speed of 30 net words per minute
  • Learn college rules and regulation
  • Work under pressure
  • Exercise good judgment
  • Make sound decisions in emergency situations
  • Work without direct supervision
  • Be self‑motivated on the job
  • Deal tactfully and effectively with staff, students, guests, Pasadena Police Department, and other public safety agencies
  • File rapidly and accurately
  • Work nights, weekends, holidays, emergency overtime and early morning hours. 24/7, 362 day operation
  • Establish and maintain effective cooperative working relationships with those contacted in the course of work
  • Learn the geography of the campus, including adjacent streets to the college
  • Work in a multiethnic and diverse environment

EDUCATION AND EXPERIENCE

Graduation from high school or possession of a GED and six months of recent experience in related emergency services dispatching.  Successful completion of the POST Public Safety Dispatcher Course and possession of current POST Public Safety Dispatcher Certificate or the ability to obtain within one year of employment.  Attach all related POST certificates to application.  Equivalency waiver will not be granted for the POST Public Safety Dispatcher Course or the POST Public Safety Dispatcher Certificate.  Previous experience in law enforcement communications and dispatching are highly desirable.

DESIRABLE QUALIFICATIONS

Previous experience in customer service especially in a college or university environment. Fundamental computer operation skills. 

SKILLS AND TYPING CERTIFICATES

Computer Keyboard Skills 30 net words per minute.  A current Typing Certificate at 30 net words per minute (issued within the last twelve months) from an accredited business school, adult school or employment agency MUST be submitted with the application.  See attached page for some locations offering typing test certificates

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.  This is primarily a sedentary office classification although standing and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. 

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.  Must be able to sit for long periods of time.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. 

PROBATION PERIOD:  One year.

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Pasadena City College
1570 East Colorado Boulevard, Pasadena, CA 91106
(626) 585-7361 direct ⋅ (626) 525-7924 fax