Pasadena City College, Home of the PCC Lancers

ITS Service Desk (Help Desk) Request Form

Welcome to the Service Desk (Help Desk). If you have already had a look at the Self-Support page and cannot find a solution to your issue, please fill out and submit the form below. Your request will be sent directly to the Service Desk. You should receive confirmation of your request via email shortly after you have successfully submitted the form. An asterisk (*) indicates a required field. See the bottom of this page for information about other ways to contact the Service Desk.

Contact Information:

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Request Information

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(e.g. computer number, leave blank if not applicable)


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If you cannot locate your Incident Number enter 000000.
To submit a completely new request, uncheck "Yes."

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Be specific and detailed including, where applicable, building & room number, class number & section, complete web page address (URL), etc.
 
 


Other ways to contact the Service Desk (Help Desk):

Email Phone Walk-In

Tracking your request:

Once your request has been accepted (or if it is not possible to resolve your problem over the telephone or in person), you will be given an incident number. You should receive your incident number via the email address you provided us with. Please save this number. If it is necessary to contact the Service Desk about your request it will assist the staff to quickly locate your incident.

Email:

When emailing the Service Desk, please provide a complete description of the problem or service requested. Be specific and detailed including, where applicable, building & room number, class number & section, PCC equipment/ computer number, complete web page address (URL), etc.

The Service Desk e-mail address is: helpdesk@pasadena.edu

Telephone:

Call 626-585-7523 or
4357 (HELP) from a campus phone.

NOTE:
Network account problems will no longer be resolved by telephone. If you have a problem with your network account it is now necessary for you to walk in to the Service Desk. Please be prepared to show your staff identification.

Walk-in:

You may also bring your request or question to us in person. We are located in LL149. See it on a map.

Incident Number:

When your request has been accepted by the Service Desk (Help Desk), it is assigned an Incident Number. This number can be found in the email sent to you by the Service Desk when the request was originally accepted. Please keep this email and/or number to track the status of a request.

If you have an existing request but cannot locate your Incident Number, please enter 000000 and we will attempt to locate it for you once you have submitted this follow-up request.