Express Phone Counseling

How to Use Express Phone Counseling

Express Phone Counseling appointments (15 minute) are available throughout the week and upon referral from the Virtual Support Center, your success coach, or from our Counseling Front Counter (L building). Follow the steps below to get support M-F from 9am - 5pm (may close if we get to our capacity). 

Process for making an Express Phone Appointment:

1. You need access to PCC Connect.
   • Do not have access? Connect with a counselor using our Online Counseling Services (use prospective student form option).
   • OR reapply to activate your LancerPoint/PCC Connect account.  Once you are admitted, wait overnight for account activation, then go to step 2.
2. Sign-in for Virtual Support Center (VSC)
3. VSC Staff will assist you with getting a 15 or 45 minute appointment referral based on your needs.
4. Check your PCC Email for referral email.  Use the "Book Now" link in the email to open PCC Connect to schedule your appointment (zoom/video appointments are preferred)
   • OR after you get your referral, click here depending on your referral type:
     • Schedule 15 minute appointment
     • Schedule 45 minute appointment

*Zoom/video appointments - best when on a computer or laptop but can also be used for voice only function on a phone. The zoom link is listed on your subject line in your appointment confirmation email.  

**Phone appointments - please add your phone number to the description box.  This option has more missed appointments because of phone issues (wrong number, etc.)

Sign-in to Speak to Virtual Support Center Staff to Request for Counseling Referral

Prepare for Your Express Phone Counseling Appointment

1. If you have credits from another college, please email your unofficial record to counseling@pasadena.edu and note your PCC ID# and name in the subject line. Do this before your appointment so your counselor has access to your unofficial transcripts (when printing from your college portal, change your printer to PDF to save as an electronic copy or scan your unofficial transcript as a PDF).
2. Zoom/video appointments (preferred to enhance your appointment experience):
   • Your appointment zoom link may be found in your counseling appointment confirmation email (in the subject line) sent to your PCC email shortly after scheduling your appointment. 
   • Copy the zoom link and paste into a web browser.  You will be sent to a virtual waiting room. Your counselor will admit you in the virtual meeting room at the time of your appointment.  
   • Your appointment will use audio & video. Please test these functions prior to your appointment to make sure both (or at least audio) are working. 
3. Phone appointments:
   • Your counselor will call you at the phone number you listed in the description box (when you booked your appointment).  
   • Calls may appear as a private number, No Caller ID, or from a 626 number.  
   • Please pickup calls around the time of your appointment in case it is your counselor calling you. 
   • If the counselor does not reach you, the counselor will leave a voicemail if a message option is available.
   • If we missed you, please visit the the Virtual Support Center again.
4. Please wait a few minutes, in case the counselor is running late from a previous appointment.  

Help Booking Your Express Counseling Appointment in PCC Connect

Watch How to Book an Appointment in PCC Connect   Tips to Troubleshoot Errors When Booking an Appointment Already Have an Express Counseling Referral?