Due to the high volume of online counseling requests received, we have made the very difficult decision to temporarily close this service so we may respond to our requests/emails. In the meantime, please reach out to a counselor by signing up for Express Phone Counseling. Thank you for your patience and understanding during this time. We hope to reopen soon.

Get your questions answered by a PCC Counselor! Our Online Counseling service (via email) is for current PCC students and prospective students to ask general questions that pertain to reaching your educational goal at Pasadena City College.

Submit Online Counseling Inquiry

For FASTER assistance, consider using our Express (Phone) CounselingIf you do not have a PCC ID#, use the "Not a student yet?" option under the sign in button.     

Sign-up for Express (Phone) Counseling

Use Online Counseling For Questions About:

  • clarification of college procedures and policies and achievement badges
  • general certificate, degree, and transfer requirements
  • course prerequisite information
  • course offerings and majors available
  • referrals to other programs and services
  • transferability of PCC courses

Online Counseling FAQ

When you use Online Counseling, you send your question(s) to a counselor through our online form. Your message will be reviewed and your questions answered by a counselor. The more information you provide, the more thorough and accurate we may be.  If you feel your question/s are not answered, let us know.  Counselors try their best, but sometimes emails may be lost in translation.  

Since college requirements and policies are subject to change, all replies are to be used as advisory and informational only and will not constitute an official determination by PCC. 

We will try our best to response to your email request in a timely manner based on counselor availability (generally within 4-7 business days, M-F).  During peak seasons (registration periods), responses may take longer. If your situation is time sensitive, please consider using our Express (Phone) Counseling to speak to a counselor.   

Keep in mind that not all questions can be answered in full via this online service. Questions requiring a lengthy response, evaluation of transcripts or questions deemed of a sensitive nature may require an appointment with a counselor on campus. If that's the case, we will respond and let you know that you need to make an appointment

Questions You CAN Ask:

  • clarification of college procedures and policies
  • general certificate, degree and transfer requirements
  • course prerequisite information
  • course offerings and majors available
  • referrals to other programs and services
  • transferability of PCC courses
  • transfer/degree checklist (if you do not have extensive outside credits)
  • equivalencies for PCC Health Science requirements
  • one semester ed plan to meet Achievement badge in LancerPoint (only available for students studying for personal interest or to take 1-2 specific class/es for their college/university)

On-line Counseling is NOT appropriate for:

  • personal or crisis counseling
  • career counseling
  • transcript evaluations
  • comprehensive educational planning (Ed Plans)
  • financial aid inquiries (please connect with the Financial Aid office)

Because of the nature of the Internet and email technology, there can be no assurance of confidentiality when using this online service. When requesting information pertaining to your student records, a reply will only be sent to your PCC Lancer email.

Not all counselors are assigned to Online Counseling.  If you need to contact a specific counselor, please use our Staff Directory and send them a direct email. 

Online counseling is only to answer your general questions. If you wish to make an appointment, please follow our Counseling Appointments Steps.  You may also sign-up for Express (Phone) Counseling.  If an appointment is needed, the counselor in Express will recommend our Counseling staff member to call you to make an appointment.  


Get your questions answered by a PCC Counselor by submitting your online request!

Go to Online Counseling